Privacy Policy
Effective from:
This policy explains what personal data (“we”, “us”) collects, why, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023.
1. What this website collects
This website does not collect or store any personal data on its own. It has no user accounts and no advertising trackers. If we use Google Analytics, it runs only if you accept it in the cookie banner, and it records anonymised usage such as pages viewed (see our Cookie Policy).
When you use the enquiry form, what you type is not sent to us or saved anywhere by the website. It is opened in WhatsApp on your device, and you choose whether to send it.
2. What we collect when you contact us
When you message, call or email us, we receive:
- your name and the phone number, WhatsApp/Viber account or email address you contact us from;
- what you tell us about the service you need (for example, the type of surgery or the trip you want);
- only if you go ahead with a service, information needed to provide it — for example medical reports for the hospital, insurance details for a claim, or ID/passport details that airlines and hotels require.
Health information is sensitive. We ask for it only when needed for your treatment or insurance claim, and only with your consent.
3. Why we use it
- To reply to your enquiry and give you estimates.
- To arrange consultations, hospital admission, insurance paperwork and transport.
- To make travel bookings (flights, hotels, cabs, trips) and send you confirmations.
- To meet legal, tax and accounting requirements.
We do not sell your data and do not use it for advertising.
4. Who we share it with
Only as needed to provide the service you asked for:
- doctors and hospitals you choose to be treated by;
- your insurance company or third-party administrator, if you ask us to help with a claim;
- airlines, hotels, cab operators and other travel suppliers for your bookings;
- Google, for website analytics, only if you accept analytics cookies;
- government authorities where the law requires it.
Messages you send on WhatsApp or Viber are also handled under those apps' own privacy policies.
5. How long we keep it
We keep your data only as long as needed for the purpose it was collected for, or as long as the law requires (for example, for tax records). After that we delete it.
6. Your rights
You can ask us to:
- tell you what personal data we hold about you;
- correct or update it;
- delete it, where we are not legally required to keep it;
- withdraw your consent at any time (this won't affect anything already done);
- name someone to exercise these rights on your behalf.
To do any of these, contact our Grievance Officer below. If you are not satisfied with our response, you can complain to the Data Protection Board of India.
7. Children
Enquiries for a child should come from a parent or guardian, who gives consent on the child's behalf.
8. Security
We take reasonable steps to protect your data and limit access to the people who need it to serve you.
9. Grievance Officer
Email:
Address:
10. Changes
If we change this policy, we'll update it on this page with a new effective date.